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  Center for Peacemaking and Conflict Studies

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This page is constructed and maintained by PACS Prof. Duane Ruth-Heffelbower who posts all he knows about these positions. The positions come from the mining of many sources, as well as direct submissions. The most recently received item is at the top, with no other ordering imposed. The fact that a due date has passed does not necessarily mean the position is closed. When we learn that the position is filled we remove it. The end of the list has continuous recruitment positions. Check our careers page for general information on employment and careers in the field, as well as links to other job sites. Last modified on the date of the top posting. Review change log

Please contact the employer directly for more information about a particular job ad.

To post a job here at no charge, send the information to Jobs Page Editor. Job advertisers, please include limitations such as eligibility to work in your country since this is a global list. Three days after one posting we received the following: "I am now receiving numerous applications from American citizens for this position, which is an entry level role, and only available to NZ residents with an appropriate work permit. Please can you remove this ad from your website as soon as possible?" Posting here does work.


Center for Peacemaking and Conflict Studies Graduate Assistantships.


Posted December 9, 2014 with January 5 close.
Program Analyst (Conflict Mitigation and Management Specialist)
Department:Department Of Agriculture
Agency:Foreign Agricultural Service
Job Announcement Number:FASB-15-0028
SALARY RANGE: $89,924.00 to $116,901.00 / Per Year
OPEN PERIOD: Tuesday, December 9, 2014 to Monday, January 5, 2015
SERIES & GRADE: GS-0343-13
POSITION INFORMATION: Full-Time - Term
PROMOTION POTENTIAL:13
DUTY LOCATIONS: 1 vacancy - Washington DC,
WHO MAY APPLY: US Citizens and Nationals; no prior Federal experience is required.
SECURITY CLEARANCE: Secret
SUPERVISORY STATUS: No

JOB SUMMARY:
About the Agency
This is an excepted service, time-limited, term appointment for up to 5 years, with the possibility of renewals.
The Development Resources and Disaster Assistance Division (DRDAD) are responsible for coordinating USDA participation in technical assistance, training, and development programs undertaken on behalf of developing nations. Specific emphasis is oriented toward. but not limited to administering and implementing U. S. Agency for International Development (USAID) funded programs under Participating Agency Service Agreements (PASAs) as well as agreements with other organizations and non-USAID countries. Implementation of these agreements includes selection of project staff, orientation, programmatic and financial management tracking, developing technical backstopping, conducting training activities and management consultations, conducting relevant research and program evaluations. The Post Conflict and Disaster Assistance Development (PCDA) branch manages these agreements with USAID for USDA experts in specific technical fields to provide long- and short-term services and advice to USAID-managed programs in Washington and the field.

This position is in the Conflicts, Peacebuilding and Governance Division of USAID's Bureau for Africa Office of Sustainable Development (AFR/SD/CPG). Although this position is based in AFR/SD/CPG, the incumbent will be expected to work closely with the Bureau for Democracy, Conflict and Humanitarian Assistance (DCHA) and across technical Bureaus and technical offices in AFR/SD because of the implications of instability and insecurity for all transition and development sectors.

TRAVEL REQUIRED
25% or Greater
Travel within the U.S. and overseas required

RELOCATION AUTHORIZED
No

KEY REQUIREMENTS
US Citizenship is required.
Selective Service Registration is required for males born after 12/31/1959.

DUTIES:
Following are the major, though not all inclusive, duties of this position:

  • Support the Bureau for Africa engagement in conflict mitigation and response, and reconstruction and stabilization (R&S) activities and efforts.
  • Conduct a variety of country conflict assessments, whole-of-government training, planning and operations in Washington and/or the field, and a full range of diplomatic, security and development activities related to conflict mitigation and response.
  • Advise Office, Bureau, Missions and interagency staff on a variety of conflict mitigation and response program/project issues related to sub-Saharan Africa. Contribute to the planning, management and coordination of programs, both in Washington and in the field.
  • Serve as an authoritative source of all policy and programmatic information for the assigned functional area in the Bureau for Africa.
  • Represent the Bureau for Africa on intra- or inter-agency processes to develop sector-specific recommendations for an overarching USG strategy.
  • Ensure recommendations reflect Bureau for Africa policy and/or comments and that they are integrated into USAID's strategies and programs.
  • Design, direct, manage, implement and/or monitor sector-specific activities in the field.
  • Anticipate and prepare documents and briefings for senior USG officials for important meetings, speeches, etc.
  • Deliver comments and make speeches, as needed, as a representative of the Bureau for Africa concerning functional areas at conferences, internal meetings, and subject matter panels.
  • Work in close collaboration with other members of the AFR/SD/CPG Division to provide a coordinated and strategic response to the variety of substantive and administrative requirements of the division.

QUALIFICATIONS REQUIRED:
Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including the following specialized experience and/or education, as identified by grade level.

FOR THE GS-13 LEVEL: In order to qualify for this position applicants must possess one year or more of specialized experience that was equivalent to the next lower grade level (GS-12) in the Federal service. Specialized experience may have been obtained in the private or public (local, county, state, Federal) sectors and is typically gained in the same field as the position being filled or another very closely related field.

Applicants must show evidence in their resumes of possession of at least one year of the following specialized experience:

  • Experience in implementing one or more specific programs or projects related to reconstruction and stabilization (R&S) activities and efforts in developing countries;
  • Experience in conducting conflict assessments, evaluations or studies in sub-Saharan Africa or developing countries for the purpose of informing conflict mitigation programming or policy;
  • Experience interacting and speaking with a wide range of technical and policy-oriented decision-makers, requiring the use of strong communication skills, including oral, written, and presentation skills; and
  • Experience analyzing the linkages between conflict trends and other socioeconomic phenomena, such as patterns of settlement and livelihoods, natural resource management, the quality of governance and the rule of law, disparities and grievances related to service delivery, economic and social structures, ethnicity and culture, or other core development concerns.
  • Failure to provide evidence of this specialized experience in your resume will result in an ineligible rating.
(Note: There is no education substitution for this grade level.)

Special Conditions:

  • As a condition of employment, satisfactory completion and favorable adjudication of a background investigation and/or fingerprint check may be required for this position.
  • Position may be eligible for telework.
  • Requires incumbent to obtain/maintain a secret security clearance.

HOW YOU WILL BE EVALUATED:
This is a Schedule B Direct-Hire Authority position in the excepted service. All applicants who meet the minimum qualification requirements, to include any selective placement factor(s), if applicable, will be referred to the selecting official. Before a certificate of eligible applicants is issued to the selecting official, applicant's resumes will be reviewed to ensure that they meet all of the minimum qualification requirements. A numeric rating will not be used.

To view the application form, visit: https://fas.usda.ntis.gov/cp/?event=jobs.previewApplication&jobid=c08fe416-a9a9-4075-887e-a3f800927b98

BENEFITS:
This position affords the Federal government’s comprehensive benefits package. Explore the major benefits offered to most Federal employees at: http://www.opm.gov/healthcare-insurance/healthcare/enrollment/new-federal-employee-enrollment/

For full announcement see: https://www.usajobs.gov/GetJob/ViewDetails/388537700


Posted December 3, 2014 with December 9 close.
Conflict Resolution Specialist

Agency:Environmental Protection Agency
Job Announcement Number:RTP-OGC-DE-2015-0001
SALARY RANGE: $52,146.00 to $82,019.00 / Per Year
OPEN PERIOD: Wednesday, December 3, 2014 to Tuesday, December 9, 2014
SERIES & GRADE: GS-0301-09/11
POSITION INFORMATION: Full-time - Permanent
PROMOTION POTENTIAL:13
DUTY LOCATIONS: 1 vacancy - Washington DC, DC View Map
WHO MAY APPLY: Any U.S. citizen may apply.
SECURITY CLEARANCE: Other
SUPERVISORY STATUS: No

See full announcement at https://www.usajobs.gov/GetJob/ViewDetails/388106300


Posted November 14, 2014 with no close listed.
Restorative Practices in Schools (RPS) Bilingual Program Manager

GENERAL DESCRIPTION:
The RPS Program Manager is responsible for ensuring the RPS Program and related business are fully functioning with staff/interns and schedules according to agreements with partners and LCJP standards. It is a priority to ensure the RPS program is serving the agreements between the St. Vrain Valley School District and LCJP. The Restorative Practices in Schools Bilingual Case Coordinator position is the frontline staff member who supervises and coaches the Student RJ Team, is responsible for coordinating school-based cases, maintains school partnerships/relationships in the school building and participates in school-based cases. This position is responsible for developing, implementing and maintaining both the quality of RPS restorative processes and the quality of the Student RJ Team volunteer contributions through facilitation, restorative mediation, participating as a youth community member, training and outreach opportunities. The position goal is to provide case coordination, training, relevant volunteer opportunities and maintenance of school partnerships. This position's success ultimately results in youth volunteers with a deeper engagement and commitment to LCJP and continued participation of school personnel in RPS.

Hours: 9:00 am to 6:00 pm with evening and weekends as required
Status: Full Time - Exempt
Salary Range: $36,000 - $45,000

QUALIFICATIONS:
Understanding of and adherence to restorative principles; Excellent bilingual English-Spanish (professional capacity required) written and verbal communication; Ability to work and make decisions independently with minimal supervision; Ability to communicate with, supervise and empower youth volunteers to be effective and responsible in their roles-experience working with youth (required) and volunteers (preferred); Well organized and detail oriented; Strong work ethic; Ability to establish and maintain effective working relationships with diverse population including youth and adult volunteers, peers, supervisors, school personnel, representatives of cooperating agencies, police officers, and the general public-experience working in or in partnership with schools (preferred); Working knowledge of PC computers including MS Office, Google Drive and database entry; Ability to deal with information in a confidential manner; Capable of effectively speaking on the phone and in front of groups; Community-minded and knowledgeable of Longmont and its community-serving agencies.

ACCOUNTABILITY:
The RPS Bilingual Case Coordinator reports directly to the RPS Bilingual Program Manager (primary) and the Executive Director (secondary).

Duties. Under the general direction of the Executive Director, Employee shall be responsible for the operation and the general management of the RPS Program as initiated by the JAG Pilot in 2010 and encompassing the JAG Training and Technical Assistance opportunities beginning October 2013 as well as the EARSS funding and special grants to support the RPS initiatives. His /Her specific duties and responsibilities shall include the following:

  1. Give direction and leadership to the formulation and achievement of the RPS Program's mission and its annual goals and objectives.
  2. Work with the Executive Director and staff to develop and implement program policies, procedures, and long-range strategic plans.
  3. Review administrative, financial and program operations, and personnel matters including the training and supervision of the RPS Bilingual Coordinator and Interns.
  4. Cross train LCJP staff for RPS program basics.
  5. Conduct the activities and reporting as directed by the JAG Training & Technical Assistance Grant including quarterly and annual reporting and the collaboration for the production of the grant supported Tool Kit as work product at the expiration of the grant period.
  6. Establish and oversee training programs for RPS development.
  7. Pursue and incorporate additional revenue sources through a variety of fundraising mechanisms, consistent with the objectives of the RPS program.
  8. Maintain a close working relationship with representatives of the Longmont Community, the St. Vrain Valley School District and the Longmont Police Department's SRO's.
  9. Keep informed of trends, issues, events and developments within the RPS and RJ field through professional peer contacts, conference attendance, etc.
  10. Develop and coordinate an active student volunteer program in conjunction with the RPS Bilingual Coordinators.

RESPONSIBILITIES:
Case Coordination - Direct and Supervisory Role

  • Professional capacity in Spanish and English for written and verbal communication
  • Review and assess referrals for appropriateness
  • Maintain confidentiality
  • Make calls to process participants and guardians (must have ability to speak with adults and youth)
  • Complete database entry: ETO, Google Doc, Volunteer Tracking
  • Determine RJ process space and logistics-liaising with schools to determine where to hold circles
  • Provide snacks and documents for cases
  • Prepare clients for process participation: intake, supervising pre-conferences, participating in circle process
  • Monitor and support the completion of RJ Agreements
  • Document case successes

School partnership/relationship - Direct and Supervisory Role

  • Maintain regular, clear, consistent and friendly communication with pilot schools, facilitated by face-to-face encounters even when no referrals are coming in
  • Identify barriers to entry and brainstorm ideas to overcome them
  • Continuously seek out "new recruits"
  • Be the face of LCJP in the schools
  • Participate in thank yous, semester check-ins and success reporting
  • Find ways to incorporate yourself into the school environment/culture
  • Give feedback/training to school personnel on how to increase RJ skills

Student RJ Team Coaching - Direct and Supervisory Role

  • Debrief after every process
  • Transport students as necessary
  • Manage team, problem-solve and create a supportive environment
  • Lead team meetings
  • Maintain files and database on volunteer Student RJ Team members
  • Write letters of recommendation/support for scholarships/college apps/jobs
  • Assist volunteers in acquiring background checks and badges as needed
  • Assist with training for volunteers

RJ Practitioner - Direct and Supervisory Role

  • Facilitation skills
  • Managing difficult people/situations
  • Model living by principles with students and hold them accountable
  • Create team atmosphere and uphold achievement standards
  • Provide opportunity for all to participate in some way

Organizational Duties - Direct and Supervisory Role

  • Attend staff meetings, RPS program meetings and organizational activities as needed
  • Have the ability to work and make decisions both independently and in consultation with colleagues, partners, clients and youth
  • Establish and maintain effective working relationships with diverse population including youth and adult volunteers, peers, supervisors, representatives of cooperating agencies, police officers, victims, offenders and the general public
  • Collaborate on monthly updates for newsletter
  • Maintain records of students' participation in trainings
  • Recruit volunteers and partners
  • Assist with program evaluation, data collection, and analysis
  • Provide statistical program information to ED, program manager and others upon request
  • Maintain regular communication with other staff and supervisor

APPLICATION:
Applicant should send:

  1. A cover letter stating the applicant's name, address, phone number and email address as well as statements about the applicant's interest, qualifications and relevant experience.
  2. A current resume that includes education and job history.
  3. A list of 3 references; 2 professional and 1 personal, stating their name, phone number, email address and relationship to you.

We RECOMMEND that applicants e-mail the requested information to jobs@lcjp.org. Please put "RPS Bilingual Program Manager" in the subject line of the email.

Applicants may also mail the requested information to:
Attn: RPS Bilingual Program Manager
Longmont Community Justice Partnership
333 Terry Street
Longmont, CO 80501
Currently accepting applications.

Please note: You will be contacted when your application is received. Allow three to four weeks for this process. Thank you for your interest!


Posted October 21, 2014 with no close listed.
Director of Discipline that Restores

Department: Continuing Education, Center for Professional Development
Reports to: Executive Director, Online and Continuing Education
Status: Exempt
Time Commitment: 40 hours per week

Job Description:
The director of discipline that restores (DTR) oversees all operations, marketing, curriculum development and instructors for the DTR program. The director works with district/schoolsite personnel as DTR is implemented in the classroom. The director monitors the academic rigor and marketability of the menu of professional development services. The director communicates regularly with instructors and district/site personnel and deals with any student concerns. A Fresno Regional Foundation Grant will fund this position for one year. After that, the position and employment with Fresno Pacific University will end approximately on or before 08/01/15 unless funded by a different department at FPU.

Responsibilities:
Culture:

  • Uphold the "Founded on Christ" mission of Fresno Pacific University at all times.
  • Exhibit unfaltering commitment to the Fresno Pacific University Idea and agreement to support its ideals and practices while employed by the university.
  • Be Christ -centered in all areas while working with other staff members, students and guests.
  • Exhibit unfaltering commitment to restorative justice values, principles and practices.
  • Exhibit unfaltering commitment to the "Discipline That Restores" theory, skills and strategies.
  • Exhibit unfaltering commitment to the highest business ethics.
  • Protect confidential information and communicate with impeccable discretion in all matters related to employees and internal processes. This requires that sensitive information never be divulged to the wrong parties.
  • Abide by the department’s expectations that all members of the CE team work together in an effective and efficient manner to provide quality service. This requires collaboration, commitment to internal communication, and a deliberate focus on teamwork.

Service:

  • Represent the university and manage a professional and active relationship with various schools, departments, and centers to understand the university’s unique needs and bring program growth.
  • Organize workflow and maintain order in such a way that meets internal and external expectations and ensures on-time delivery of all commitments to administration, employees, and internal team members. This will require juggling multiple projects and managing numerous deadlines in an environment where business needs may change and priorities may require constant reshuffling.
  • Responsible for scheduling and facilitating regular meetings with the DTR advisory council, staff, and instructors.
  • Responsible for scheduling regular collaboration meetings with Ron and Roxanne Claassen and the executive director of online and continuing education and to implement agreed upon plans and report regularly on progress.
  • Review all courses and curriculum to maintain rigor and alignment to the DTR program.
  • Work with CPD director of operations, in the process of implementing DTR at school sites and districts.
  • Participate in the planning and implementation of marketing strategies pertaining to DTR menu of services offered through CPD.
  • Other duties as assigned.

    Qualifications:
    Required:

    • Commitment to the Christian mission of the university.
    • Master's degree in applicable field.
    • Successful teaching/administrative experience in K-12 setting.
    • Education/training and experience with restorative justice/discipline that restores.
    • Computer skills (Microsoft Office, Internet, etc.).
    • Exceptional administrative and organizational skills.
    • Exceptional communication and presentation skills.
    • Ability to give attention to detail.
    • Valid California driver’s license and ability to drive to various appointments.

      Desired:

      • 2-3 years experience working in a university setting.
      • Experience with independent studies coursework and online course development.
      • Ed.D. or Ph.D. degree

        Environmental Conditions:

        • Indoors in normal office environment with little exposure to excessive noise, dust, fumes, vibrations, and temperature changes at least eighty percent (80%) of the time.
        • Frequent computer use at workstation, up to eight hours per day.
        • Frequently work at a fast pace with unscheduled interruptions.
        • Public contact position requiring business-like apparel.

        Physical Demands:
        • Attendance and punctuality
        • Mobility within the office. Ability to walk, sit, stand, and climb stairs. Ability to use hands and fingers, to handle office equipment, records and files. Occasionally required to reach with arms and hands, and to stoop, kneel or crouch. Vision abilities required by this job include the ability to read and discern written errors on paper and electronic documents. Ability to talk and hear. Ability to lift up to 15 pounds.
        • Ability to drive a vehicle.

        University Description:
        Fresno Pacific University offers undergraduate and graduate programs that stress solid academic preparation and a strong ethical foundation. Some 3,700 traditional and adult students attend classes on the main campus in southeast Fresno or centers in North Fresno, Visalia, Bakersfield and Merced as well as online. The university also reaches about 10,000 students through professional development studies. FPU has the highest four-year graduation rate of any Central Valley college or university, is a Hispanic ServingInstitution, with a Hispanic student population of 35 percent, and is one of the top 10 HSIs nationally in graduating Hispanic students. The Valley's only comprehensive Christian university granting master's degrees, the university is accredited by the Western Association of Schools and Colleges and ranked in the top tier among western universities—master’s category by U.S. News & World Report. FPU is affiliated with the Mennonite Brethren Church, and all employees express a personal Christian commitment and support the Christian mission of the university. A description of the unique quality of FPU as an academic community can be found in the Fresno Pacific University Idea at fresno.edu/about/fpu_idea.

        Compensation:
        Pay is based upon qualifications and experience.

        Application:
        Download and complete an application form. Candidates must complete and submit an application in order to be considered for the position.

        Email completed application forms to: careers@fresno.edu

        Fresno Pacific University provides equal opportunity for employment without regard for race, color, national origin, sex, age or disability. The university reserves the right to fill positions before the application deadline or to extend the deadline as circumstances may warrant.


        Posted September 26, 2014 with no close listed.
        Peer Mediation Program Coordinator (PT), Center for Civic Mediation - Pacoima, CA

        General Job Summary: The Youth Services Coordinator provides Peer Mediation and Conflict Resolution services in public schools and other community settings. The Youth Services Coordinator is a highly motivated and energetic individual who has experience working with youth and providing peer mediation and/or conflict resolution training and services. Under the supervision of the Director, the Coordinator oversees and implements all aspects of the program on one or more school campuses and/or other community settings.

        Principal Duties and Responsibilities:

        • Works with school administrators and teachers to adapt the logistics of the program to individual campus needs; maintains positive relationship with counselors and other student/family support personnel for referrals and consultation
        • Develops and implements peer mediation program marketing plan including grade level and classroom presentations, brochures and posters throughout campus, informational presentations to faculty and school staff
        • On a yearly basis, recruits, selects, and trains new peer mediator cohort
        • Plans and implements mediation training programming for students, to include 25-hour peer mediator training for students new to the program and a day-long refresher training for continuing mediators
        • Collaborates with other Center Youth Program Coordinators to update and revise youth training materials as needed
        • Develops and implements out-of-school time programming and workshops, including summer activities for peer mediators
        • Seeks out collaborative partnership opportunities with other youth-serving agencies, acts as a community liaison and represents the Center in related meetings
        • Provides intake and (as needed) referral services
        • Oversees all mediations, providing feedback to peer mediators
        • Provides ongoing training and mentoring to peer mediators and other youth trainees and/or adult stakeholders
        • Maintains case files and statistics; develops reports for agency and funders
        • Arranges and delivers conflict resolution workshops for students, parents, teachers, and other school personnel
        • Trains and supervises adult volunteers to support youth services
        • Other related duties as assigned

        Knowledge, Skills and Abilities:

        • B.A. in Conflict Resolution, Social/Human Services, Education, Psychology, Communication or related field required. M.A. is highly desirable.
        • Spanish language skills required.
        • Excellent interpersonal, written and oral communication skills.
        • Must have experience in the development and implementation of workshops and seminars for youth, educators, parents and caregivers.
        • Must have demonstrated success in creating interactive and engaging learning environments for youth as well as for adult stakeholders in their lives, with emphasis on assisting trainees to gain concrete skills to interact constructively to solve problems and to deal constructively with anger and emotion. Dialogue and group facilitation experience is desirable.

        Apply at http://www.indeed.com/cmp/Center-for-Civic-Mediation/jobs/Peer-Mediation-Program-Coordinator-c1ca0bfd34375e35


        Posted September 2, 2014 with no close listed.
        Ombudsman Mediator(Job Number: 282431)

        Working for an organization with the size and resources of Kaiser Permanente Northern California means having the potential to positively affect the health and well-being of entire communities. From our financial, business, and IT experts, to our RNs, allied health professionals, and physicians, we work together to provide the best care experience to our members and the communities we serve. As one of the most diverse regions in the country, Northern California offers everything from the majestic Sierra Mountains, to breathtaking Yosemite, to world-renowned Napa Valley. Here, you?ll discover the cultural and recreational diversity that makes Northern California one of the most desirable places in the world to live and work. As Northern California?s largest health plan, Kaiser Permanente provides you with the resources and opportunity to build a rewarding career in an environment that supports your success. Join us.

        Description

        The HealthCare Ombudsman/Mediator functions as a trained alternative dispute professional offering patients, family members, staff & providers a conflict management program to resolve patient/ provider healthcare disputes early & quickly thereby improving patient safety & reducing the costs of health care dispute resolution. Serves as a trusted & informal information resource, communication channel, complaint handler, facilitator, consultant & practitioner for dispute resolution. Acts to seek fair & equitable solutions to patient/provider problems & for suggesting dispute resolution processes for addressing & managing conflicts & for policy & procedural changes. Brings issues to senior leadership to address care delivery improvement efforts. Promotes effective relationships/communication between patients & providers.

        Essential Functions:

        • Program Implementation: Implements the healthcare ombudsman/mediator (HCOM) program.
        • Establishes annual work plan & performance metrics to demonstrate program effectiveness, including but not limited to: patient & provider satisfaction, cost savings, cost avoidance in lawsuits averted, increased productivity, savings in management time, increased personnel resources & the promotion of patient safety initiatives.
        • Develops & implements an on-going communications program, including informational materials for patients & family, staff training & awareness building & materials for external audiences.
        • Patient/Provider/Staff Ombudsman/ Mediator Process: Serves as a dispute resolution practitioner whose major function is to provide confidential & informal assistance to patients & providers in resolving patient care issues, which includes the following.
        • Receives inquiries for dispute resolution, listens impartially & questions the patient/staff to help put the problem into perspective.
        • Conducts informal fact-finding & gathers information, including any general background information that may be helpful to understand the overall context of the dispute & assesses the overall gravity of the situation, & meets w/ the parties to discuss issues.
        • Based on an analysis of the situation, recommends options to assist the parties in the resolution of their dispute.
        • Serves as an impartial & independent third party for clients, focusing upon patient care issues Facilitates contact w/ other appropriate local/regional departments as necessary (e.g. Legal or Member Services).
        • Collaboration & Problem Solving: Develops collaborative relationships w/in the Medical Center & Regional departments to provide & facilitate a fair, open & creative atmosphere. Provides feedback to senior management by tracking & analyzing types of patient & provider concerns, & in collaboration w/ appropriate stakeholder groups.
        • Identifies opportunities for improvement to policies & practices which contribute to systemic conflicts, concerns & complaints.
        • Provides internal consulting services to providers on communication & dispute resolution strategies, designed to improve individual & organizational effectiveness.
        • Analysis & Reporting: Maintains data set to support the evaluation of the effectiveness of the program.
        • Analyzes aggregate data/information from HCOM case experience concerning patterns of complaints.
        • Identifies & informs upper management of patterns & trends affecting patient care.
        • Knowledge Management: Actively participates w/in the KP patient safety/risk management community, by sharing successful practices & disseminating learning's (in collaboration w/ Regional & National Risk Management functions).
        • This job descripition is not all encompassing.

        Qualifications
        Basic Qualifications:

        • Experience
          • Minimum ten (10) years of experience in clinical or management roles required. Education
          • Bachelor's degree required.
        • License, Certification, Registration
          • N/A

        Additional Requirements:

        • Evidence of having taken and passed a 40 or more hour Ombudsman training course or equivalent experience (usually 100+ cases) or take and pass a 40-hour or more Ombudsman training course within the first 90 days of employment.
        • Evidence of having taken and passed a 40-hour or more Mediation course or equivalent experience (usually 100+ cases) or take and pass a 40 or more hour Mediation training course within the first 90 days of employment.
        • Demonstrate ability to work with difficult situations with multiple interests/parties involved.
        • Demonstrate analytical/data management skills.
        • Demonstrate program development expertise (strategic direction, work planning, communications, implementation).
        • Demonstrate excellent written and presentation communication skills.
        • Demonstrate expertise in interpersonal skills, including active listening and relationship/trust/consensus building.
        • Flexibility to travel to various KP and/or contracted facilities within the coverage area, as applicable, to conduct HCOM responsibilities.
        • Flexibility to travel to various locations across the program for training, advanced training, workshops, and presentations.
        • Must be able to work in a Labor/Management Partnership environment.

        Preferred Qualifications:

        • Experience in a health plan or multifaceted health care system preferred.
        • Master's degree in business, health care, public administration or related field preferred.
        • Knowledge of relevant healthcare regulations (including HIPAA), accreditory standards, Ombudsman & Mediator Code of Ethics and state tort system (as it relates to medical malpractice).
        • Knowledge of KP preferred.

        Primary Location: California-South San Francisco-S. San Francisco Hospital 1200 El Camino Real
        Scheduled Hours (1-40): 40
        Shift: Day
        Working Days: Variable
        Working Hours Start: Varies
        Working Hours End: Varies
        Schedule: Full-time
        Job Type: Standard
        Employee Status: Regular
        Employee Group: Salaried Employees
        Job Level: Individual Contributor
        Job: Healthcare / Hospital Operations
        Public Department Name: Hospital Administration
        Travel: No
        Job Eligible for Benefits: Yes

        External hires must pass a background check/drug screen. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

        Full announcement


        Posted August 1, 2014 with no close listed.
        SEIU - ORGANIZER IN TRAINING PROGRAM
        LOCATION: Fresno CA

        APPLY HERE: https://careers-seiu.icims.com/jobs/1845/organizer-in-training----san-joaquin--valley-ca/job

        Are you ready to fight for what you believe in? Do you want to do something to make a difference? Are you looking to work in the social and economic justice movement? If you answered 'Yes' to any of the questions above then the SEIU Organizer In Training program is for you!

        The Organizer-In-Training Program is a 12-month training program. This program is designed to help train you on the many aspects of union organizing and learn skills that can be used in many aspects of the social justice movement. Candidate should have a track record of working or volunteering for underdogs and overlooked causes. Must be willing to work in stressful, hectic campaign environment and bring strong field and relational skills.

        We are looking for energetic and passionate individuals who are ready to organize people to fight for better lives for themselves and their families. This is your opportunity to put your commitment to social and economic justice to work by learning the skills needed to build power for working people.

        Position Details:
        STARTING SALARY: $36,600 /annual

        • Comprehensive health benefits package for employee and eligible dependents.
        • $560/month car allowance
        • $60/ month cell phone allowance

        To apply: Cover letter and resume are required for consideration for this position. Cover letters should describe your qualifications, experience and career goals, as well as a brief description of why you want to work to realize SEIU's vision for building a strong union.

        SEIU is an Equal Opportunity Employer

        It's not just a job….It's a movement!


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