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  Center for Peacemaking and Conflict Studies

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This page is constructed and maintained by PACS Director of Graduate Academic Programs Duane Ruth-Heffelbower who posts all he knows about these positions. The positions come from the mining of many sources, as well as direct submissions. The most recently received item is at the top, with no other ordering imposed. The fact that a due date has passed does not necessarily mean the position is closed. When we learn that the position is filled we remove it. The end of the list has continuous recruitment positions. Check our careers page for general information on employment and careers in the field, as well as links to other job sites. Last modified on the date of the top posting. Review change log

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Center for Peacemaking and Conflict Studies Graduate Assistantships.


Posted September 2, 2014 with no close listed.
Ombudsman Mediator(Job Number: 282431)

Working for an organization with the size and resources of Kaiser Permanente Northern California means having the potential to positively affect the health and well-being of entire communities. From our financial, business, and IT experts, to our RNs, allied health professionals, and physicians, we work together to provide the best care experience to our members and the communities we serve. As one of the most diverse regions in the country, Northern California offers everything from the majestic Sierra Mountains, to breathtaking Yosemite, to world-renowned Napa Valley. Here, you?ll discover the cultural and recreational diversity that makes Northern California one of the most desirable places in the world to live and work. As Northern California?s largest health plan, Kaiser Permanente provides you with the resources and opportunity to build a rewarding career in an environment that supports your success. Join us.

Description

The HealthCare Ombudsman/Mediator functions as a trained alternative dispute professional offering patients, family members, staff & providers a conflict management program to resolve patient/ provider healthcare disputes early & quickly thereby improving patient safety & reducing the costs of health care dispute resolution. Serves as a trusted & informal information resource, communication channel, complaint handler, facilitator, consultant & practitioner for dispute resolution. Acts to seek fair & equitable solutions to patient/provider problems & for suggesting dispute resolution processes for addressing & managing conflicts & for policy & procedural changes. Brings issues to senior leadership to address care delivery improvement efforts. Promotes effective relationships/communication between patients & providers.

Essential Functions:

  • Program Implementation: Implements the healthcare ombudsman/mediator (HCOM) program.
  • Establishes annual work plan & performance metrics to demonstrate program effectiveness, including but not limited to: patient & provider satisfaction, cost savings, cost avoidance in lawsuits averted, increased productivity, savings in management time, increased personnel resources & the promotion of patient safety initiatives.
  • Develops & implements an on-going communications program, including informational materials for patients & family, staff training & awareness building & materials for external audiences.
  • Patient/Provider/Staff Ombudsman/ Mediator Process: Serves as a dispute resolution practitioner whose major function is to provide confidential & informal assistance to patients & providers in resolving patient care issues, which includes the following.
  • Receives inquiries for dispute resolution, listens impartially & questions the patient/staff to help put the problem into perspective.
  • Conducts informal fact-finding & gathers information, including any general background information that may be helpful to understand the overall context of the dispute & assesses the overall gravity of the situation, & meets w/ the parties to discuss issues.
  • Based on an analysis of the situation, recommends options to assist the parties in the resolution of their dispute.
  • Serves as an impartial & independent third party for clients, focusing upon patient care issues Facilitates contact w/ other appropriate local/regional departments as necessary (e.g. Legal or Member Services).
  • Collaboration & Problem Solving: Develops collaborative relationships w/in the Medical Center & Regional departments to provide & facilitate a fair, open & creative atmosphere. Provides feedback to senior management by tracking & analyzing types of patient & provider concerns, & in collaboration w/ appropriate stakeholder groups.
  • Identifies opportunities for improvement to policies & practices which contribute to systemic conflicts, concerns & complaints.
  • Provides internal consulting services to providers on communication & dispute resolution strategies, designed to improve individual & organizational effectiveness.
  • Analysis & Reporting: Maintains data set to support the evaluation of the effectiveness of the program.
  • Analyzes aggregate data/information from HCOM case experience concerning patterns of complaints.
  • Identifies & informs upper management of patterns & trends affecting patient care.
  • Knowledge Management: Actively participates w/in the KP patient safety/risk management community, by sharing successful practices & disseminating learning's (in collaboration w/ Regional & National Risk Management functions).
  • This job descripition is not all encompassing.

Qualifications
Basic Qualifications:

  • Experience
    • Minimum ten (10) years of experience in clinical or management roles required. Education
    • Bachelor's degree required.
  • License, Certification, Registration
    • N/A

Additional Requirements:

  • Evidence of having taken and passed a 40 or more hour Ombudsman training course or equivalent experience (usually 100+ cases) or take and pass a 40-hour or more Ombudsman training course within the first 90 days of employment.
  • Evidence of having taken and passed a 40-hour or more Mediation course or equivalent experience (usually 100+ cases) or take and pass a 40 or more hour Mediation training course within the first 90 days of employment.
  • Demonstrate ability to work with difficult situations with multiple interests/parties involved.
  • Demonstrate analytical/data management skills.
  • Demonstrate program development expertise (strategic direction, work planning, communications, implementation).
  • Demonstrate excellent written and presentation communication skills.
  • Demonstrate expertise in interpersonal skills, including active listening and relationship/trust/consensus building.
  • Flexibility to travel to various KP and/or contracted facilities within the coverage area, as applicable, to conduct HCOM responsibilities.
  • Flexibility to travel to various locations across the program for training, advanced training, workshops, and presentations.
  • Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

  • Experience in a health plan or multifaceted health care system preferred.
  • Master's degree in business, health care, public administration or related field preferred.
  • Knowledge of relevant healthcare regulations (including HIPAA), accreditory standards, Ombudsman & Mediator Code of Ethics and state tort system (as it relates to medical malpractice).
  • Knowledge of KP preferred.

Primary Location: California-South San Francisco-S. San Francisco Hospital 1200 El Camino Real
Scheduled Hours (1-40): 40
Shift: Day
Working Days: Variable
Working Hours Start: Varies
Working Hours End: Varies
Schedule: Full-time
Job Type: Standard
Employee Status: Regular
Employee Group: Salaried Employees
Job Level: Individual Contributor
Job: Healthcare / Hospital Operations
Public Department Name: Hospital Administration
Travel: No
Job Eligible for Benefits: Yes

External hires must pass a background check/drug screen. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

Full announcement


Posted August 20, 2014 with September 15 close.
Executive Director

This is a full-time salaried position that reports to the Central Mediation Center (CMC) Board of Directors. The Executive Director is responsible for all operational and administrative aspects of Central Mediation Center. The main office is in Kearney with 2 unstaffed offices in Grand Island and North Platte.

Central Mediation Center (CMC) is a 501(c)3 organization that serves a 35-county area in central and southwest Nebraska and delivers quality mediation, facilitation, and conflict resolution training. Areas of service include divorce mediation, disputes between community members, consumers and businesses, neighbors, organizations, and others. In addition to mediation, CMC provides other specialty processes to Health and Human Services, the court system and other governmental entities. CMC is a member of Nebraska Mediation Association (NMA), National Association for Community Mediation (NAFCM), Association of Family and Conciliation Courts (AFCC) and one of 6 mediation centers approved by the Nebraska Office of Dispute Resolution (ODR). Funding comes from several resources including court filing fees, contracts, grants, and fees for services.

QUALIFICATIONS

  • Education, Skills and Experience Preferred
    • Bachelor’s degree required. Masters or other professional degree in a related field preferred.
    • Demonstrated experience in some or all of the following:
      • Non-profit organizations
      • Budgeting
      • Marketing
      • Fundraising including grant writing
      • Business development
      • Program Development
      • Board development
      • Visionary leadership
      • Mediation or other alternative dispute resolution processes
    • Knowledge of dispute resolution systems and ability to communicate process
    • Excellent interpersonal communication skills
    • Skills in evaluation, planning, budgeting, and human resource management
    • Excellent public speaking and written communication skills
    • Visionary leader skilled in time-management and capable of professional and ethical decision-making
    • Willingness to travel and work irregular hours

PRIMARY DUTIES AND RESPONSIBILITES

  • Prepare and administer CMC's annual budget and operate within it
  • Responsible for all human resource activities including hiring, supervising, terminating, evaluating and developing personnel including volunteer mediators
  • Work with the Board of Directors setting goals and strategies, as well as board development
  • Seek out and expand funding sources through grant writing and other means
  • Operate within CMC and the Office of Dispute Resolution policies, including completion of required quarterly and annual reports and annual grant applications
  • Improve CMC’s visibility within the 35-county service area and expand referral and client base through outreach efforts
  • Work with area judiciary and legal community
  • Develop and manage mediation programs
  • Other duties as necessary or as required by the Board of Directors

COMPENSATION
Salary range dependent on experience. Cafeteria plan, vacation and sick leave. Retirement plan available.

DEADLINE FOR APPLICATION
Please forward a cover letter and resume along with salary expectations by September 15, 2013 to:
Central Mediation Center
Lynne Favinger, Executive Director
PO Box 838
Kearney, NE 68848-0838

Electronic submissions are welcome: lfavinger@centralmediationcenter.com


Posted August 1, 2014 with no close listed.
SEIU - ORGANIZER IN TRAINING PROGRAM
LOCATION: Fresno CA

APPLY HERE: https://careers-seiu.icims.com/jobs/1845/organizer-in-training----san-joaquin--valley-ca/job

Are you ready to fight for what you believe in? Do you want to do something to make a difference? Are you looking to work in the social and economic justice movement? If you answered 'Yes' to any of the questions above then the SEIU Organizer In Training program is for you!

The Organizer-In-Training Program is a 12-month training program. This program is designed to help train you on the many aspects of union organizing and learn skills that can be used in many aspects of the social justice movement. Candidate should have a track record of working or volunteering for underdogs and overlooked causes. Must be willing to work in stressful, hectic campaign environment and bring strong field and relational skills.

We are looking for energetic and passionate individuals who are ready to organize people to fight for better lives for themselves and their families. This is your opportunity to put your commitment to social and economic justice to work by learning the skills needed to build power for working people.

Position Details:
STARTING SALARY: $36,600 /annual

  • Comprehensive health benefits package for employee and eligible dependents.
  • $560/month car allowance
  • $60/ month cell phone allowance

To apply: Cover letter and resume are required for consideration for this position. Cover letters should describe your qualifications, experience and career goals, as well as a brief description of why you want to work to realize SEIU's vision for building a strong union.

SEIU is an Equal Opportunity Employer

It's not just a job….It's a movement!


Posted July 25, 2014 with early August close.
Manager of Training and Outreach

Restorative Resources is a non-profit organization located in Santa Rosa, California whose mission is the promotion and practice of Restorative Justice and Practices in the justice system, educational institutions, and society. Our vision is a world where our justice systems heal, our schools transform behavior challenges into emotional growth and our communities come together with compassion and creativity to overcome the challenges we face. Our practices are an alternative to the traditional punitive practices commonly used in our justice systems and our schools. We bring those involved in a wrong-doing, including victims, offenders, and others who are affected including community, law enforcement, and family members, together in restorative circles that build understanding, explore impacts, and develop agreements for what will be done to make things right as possible. Restorative Resources has been providing services since 2001 and is a West Coast leader in the field of Restorative Justice. For more information about our organization, see our website at www.restorativeresources.org.

We have an opening for a new position, the Manager of Training and Outreach. This position will lead the organization's training programs in the schools, the community, and the justice system. Additionally, the position will coordinate the outreach effort of the agency, including presentations to civic and service groups and organizing conferences and symposiums. There is potential that the position could grow to a Director position in the future. The position reports to the agency Executive Director.

The Training and Outreach Manager will:

  • Oversee all training programs for the agency, including marketing, scheduling, curriculum development, staffing, budgeting, and contractual work. Restorative Resources has always conducted trainings as a part of its mission, but this is a new, focused effort that will require a professional, business-building approach.
  • Oversee the outreach program for the agency, including programs, scheduling and presentation. The outreach program may include presentations to service and faith-based groups, forums and workshops, and symposiums. The position will work closely with the Director of Communications and the Volunteer Manager in this effort.
  • Be an active member of our Restorative Resources team, and with the Executive Director, have a role in planning and strategic direction for the work of the agency.
  • Be an involved member of our Restorative Justice community here in Sonoma County that includes not only our staff and Board, but also our volunteers, our schools who are adapting Restorative Practices, and our community partners.

Desired Background:

  • Experience in the field of Restorative Justice and Practices and a strong commitment to its continued adoption and expansion in our society.
  • Outgoing and, creative person who enjoys relationship building, public speaking and new experiences.
  • Experience with Restorative Practices in the school systems highly desirable
  • Facilitation experience in Restorative Justice and Practices
  • Training experience in Restorative Practices or related field
  • Bachelor's degree with relevant experience
  • Mature individual, capable of managing a variety of people and situations
  • Computer competency, including Power Point, Excel and ease with other programs, including presentation programs
  • Willing to travel state-wide and on the West Coast.
  • Pass finger-printing and background check required by Probation

This is an immediate, exempt position. Salary will be commensurate with experience. If you have an interest, please respond by sending a cover letter and resume to susan@restorativeresources.org.


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